AI phone assistant for insurance: Always available to policyholders

AI phone assistants in the insurance industry handle inquiries about policies, claims, and appointments 24/7. They ease the workload of customer service teams, improve accessibility, and ensure a fast, professional first point of contact – even during busy hours.
Additionally, they can proactively inform customers about new products, optimized rates, or improved insurance terms in case of a contract change.

A typical call, as an example

Sample conversation · The actions available depend on your setup.

Reporting water damage

  1. VoiceBooker AI

    Hello, you’ve reached Nordstern Insurance. I can help with policies and claims.

  2. Caller

    Hello, water got into my basement during the last storm. I’d like to report the damage.

  3. VoiceBooker AI

    I’m sorry to hear that. When did you notice the damage? May I have your name as well?

  4. Caller

    Yesterday evening. The basement is still wet. My name is Anna Weber.

  5. VoiceBooker AI

    I found your policy and opened a storm-water damage claim in our insurance system. Shall I ask the claims team to call you today?

  6. Caller

    Yes, preferably today.

  7. VoiceBooker AI

    Your claim is open under reference S-2026-1842, and today’s call-back request is assigned to the claims team.

Benefits for your insurance company

24/7 Availability
Voicebots handle customer inquiries about claims, policies, or premiums anytime.
Voice-Based Claims
Policyholders can report claims quickly and easily by phone.
Faster Processing
Standard requests are captured and forwarded automatically.
️ Multilingual Support
Perfect for international clients – the voicebot speaks multiple languages.
Automated Policy Info
Clients can access contract details, payment data, and durations via voice.
Relieves Support Teams
The bot takes over routine calls so staff can focus on consultations.

All incoming calls and requests at a glance

The dashboard allows you to view and easily track all recorded requests.
Dashboard to track incoming tasks and inquiries

Integrates with all major industry software

Connect the Voice Assistant with leading software products in your industry.

  • Faktor Zehn Suite logoFaktor Zehn Suite
  • Guidewire InsuranceSuite logoGuidewire InsuranceSuite
  • msg.Insurance Suite logomsg.Insurance Suite
  • Adcubum SYRIUS logoAdcubum SYRIUS
  • adesso in|sure Ecosphere logoadesso in|sure Ecosphere
  • SAP FS-PM logoSAP FS-PM

Integration depends on the available APIs and interfaces as well as the setup used. Integration depth and capabilities may vary by software provider.

ROI calculator for insurance agencies
Compare agent time against an AI phone assistant for quote requests, renewals, and claim routing.
We assume roughly {minutes} minutes per call.
Agency savings
379 €
Annual savings
4,550 €
Estimated ROI
3.8x
Quote intake
save time on repetitive policy and quote questions
Claims routing
reduce time spent manually transferring callers
Renewals
automate routine call handling and follow-ups

Setup your AI voice assistant

Configure the AI ​​phone assistant within 5 minutes without any programming knowledge.


Name, voice and greeting

First, give your agent a 😀 name, choose from hundreds of 🗣️ voices and set a 👋 greeting.

Knowledge base
Define requests and tasks
Assign a phone number

Questions about AI phone assistance for insurance teams

Can it qualify policy and claims calls before they reach an advisor?

Yes. It can capture claims, policy questions, and callback requests in a structured way so your advisors start with better context.

Can it answer routine insurance questions on its own?
Does it reduce pressure on the support team?
Can it handle multilingual policyholders?
How quickly can it go live?

What our customer say

VoiceBooker records claims automatically.

Schmidt Insurance, Berlin
⭐ ⭐ ⭐ ⭐ ⭐
Contracts answered quickly.

Allianz Müller, Munich
⭐ ⭐ ⭐ ⭐ ⭐
Clients happy with 24/7 service.

Huber Insurance, Cologne
⭐ ⭐ ⭐ ⭐ ⭐