AI phone assistant for contact centers: Service without long waits

AI phone assistants in contact and call centers handle inquiries 24/7, route calls efficiently, and automate simple and complex requests. They relieve staff, reduce wait times, and ensure fast, professional customer service.
Additionally, they can inform customers about new services and independently answer frequently asked questions.

A typical call, as an example

Sample conversation · The actions available depend on your setup.

Routing a billing enquiry

  1. VoiceBooker AI

    Hello, you’ve reached ElbConnect Customer Service. I can help with your customer service enquiry.

  2. Caller

    I’m calling about my latest bill. The amount doesn’t look right.

  3. VoiceBooker AI

    I can connect you to billing. Do you have your customer number? May I have your name as well?

  4. Caller

    Yes, it’s 48271. My name is Anna Weber.

  5. VoiceBooker AI

    I can see the duplicated line item in the billing system. Shall I open a billing review and connect you to the team?

  6. Caller

    Yes, please connect me.

  7. VoiceBooker AI

    A review is open under reference R-48271, and I’m connecting you to billing now.

Benefits for your service team

24/7 Availability
Voicebots are available around the clock, ensuring uninterrupted customer support – even on holidays.
Agent Workload Reduction
Routine inquiries are handled automatically, allowing agents to focus on complex cases.
Shorter Wait Times
Voicebots help reduce hold times by efficiently managing call peaks.
Scalable Call Handling
Whether 100 or 10,000 calls – voicebots scale flexibly with demand.
Consistent Service Quality
Every customer receives fast, friendly, and accurate responses – every time.
Easy System Integration
Voicebots can be seamlessly integrated into CRM, ticketing, and call center platforms.

All incoming calls and requests at a glance

The dashboard allows you to view and easily track all recorded requests.
Dashboard to track incoming tasks and inquiries

Integrates with all major industry software

Connect the Voice Assistant with leading software products in your industry.

  • Genesys Cloud logoGenesys Cloud
  • NiCE CXone logoNiCE CXone
  • Avaya logoAvaya
  • Mitel logoMitel
  • Five9 logoFive9
  • Webex Contact Center logoWebex Contact Center

Integration depends on the available APIs and interfaces as well as the setup used. Integration depth and capabilities may vary by software provider.

ROI calculator for contact centers
Compare agent labor against an AI phone assistant for first-line call handling, routing, and queue reduction.
We assume roughly {minutes} minutes per call.
Operational savings
1,820 €
Annual savings
21,840 €
Estimated ROI
2.4x
Queue relief
replace part of the first-line agent workload
Routing
reduce time spent on transfers and triage
Scaling
absorb peaks without adding every extra call minute to payroll

Setup your AI voice assistant

Configure the AI ​​phone assistant within 5 minutes without any programming knowledge.


Name, voice and greeting

First, give your agent a 😀 name, choose from hundreds of 🗣️ voices and set a 👋 greeting.

Knowledge base
Define requests and tasks
Assign a phone number

Questions about AI phone assistance for contact centers

Can it absorb routine calls and protect agent time?

Yes. It can answer standard questions, capture the issue, and route the call to the right queue or agent when the caller really needs a person.

Can it reduce hold times during peaks?
Does it fit into CRM and ticketing flows?
Can it keep up as volumes grow?
How quickly can we put it in front of callers?

What our customer say

VoiceBooker handles routine inquiries reliably.

North Call Center, Hamburg
⭐ ⭐ ⭐ ⭐ ⭐
All calls are processed.

Contact Solutions, Berlin
⭐ ⭐ ⭐ ⭐ ⭐
Team is relieved.

Service Hub, Cologne
⭐ ⭐ ⭐ ⭐ ⭐