AI phone assistant for hotels: Support guests around the clock

AI phone assistants handle reservation requests around the clock, provide information on room availability, prices, and services, and automatically answer frequently asked guest questions*. This reduces the workload for staff, significantly improves accessibility, and optimizes the guest experience with fast, professional service.

A typical call, as an example

Sample conversation · The actions available depend on your setup.

Enquiring about a double room

  1. VoiceBooker AI

    Hello, you’ve reached Hotel Elbblick in Dresden. I can help with bookings and questions about your stay.

  2. Caller

    Hello, do you have a double room from 14 to 16 November?

  3. VoiceBooker AI

    How many guests should I enquire for? May I have your name as well?

  4. Caller

    Two people, with breakfast if possible. My name is Anna Weber.

  5. VoiceBooker AI

    Our booking system shows a double room available from 14 to 16 November. Breakfast brings the total to €318. Shall I reserve it?

  6. Caller

    Yes, please.

  7. VoiceBooker AI

    Your double room from 14 to 16 November is booked in the hotel system. Your booking reference is H-4816.

Benefits for your hotel

24/7 Guest Accessibility
The assistant answers inquiries around the clock – even at night or on holidays.
Fast room bookings
Guests can reserve rooms directly by phone – without transfers or waiting on hold. Direct integration with the PMS (property management system).
Multilingualism included
Whether English, German, or French – the assistant understands international guests.
Relieve the Reception Staff’s Workload
The assistant automatically handles standard questions about check-in, breakfast times, spa services, and Wi-Fi.
#Don't miss any calls Even at full capacity, every call is answered – no guest is lost.
Up- & Cross-Selling Opportunities
The assistant can suggest additional offers such as spa appointments, parking, or late check-out.

All incoming calls and requests at a glance

The dashboard allows you to view and easily track all recorded requests.
Dashboard to track incoming tasks and inquiries

Integrates with all major industry software

Connect the Voice Assistant with leading software products in your industry.

  • Mews logoMews
  • SIHOT logoSIHOT
  • protel logoprotel
  • Oracle OPERA logoOracle OPERA
  • ibelsa logoibelsa
  • Apaleo logoApaleo

Integration depends on the available APIs and interfaces as well as the setup used. Integration depth and capabilities may vary by software provider.

ROI calculator for hotels
Compare front-desk time against an AI phone assistant for reservations, guest questions, and after-hours calls.
We assume roughly {minutes} minutes per call.
Hotel savings
665 €
Annual savings
7,980 €
Estimated ROI
3.1x
Reservations
reduce front-desk time on booking and availability questions
Guest support
handle routine guest requests outside peak hours
Upselling
save time while still capturing upgrades and add-ons

Setup your AI voice assistant

Configure the AI ​​phone assistant within 5 minutes without any programming knowledge.


Name, voice and greeting

First, give your agent a 😀 name, choose from hundreds of 🗣️ voices and set a 👋 greeting.

Knowledge base
Define requests and tasks
Assign a phone number

Questions about AI phone assistance for hotels

Can it turn calls into bookings instead of missed opportunities?

Yes. It can capture reservation requests, changes, and cancellations immediately and pass them into your reservation workflow.

Can guests get answers after hours?
Is it a good fit for international guests?
What happens with special requests or complaints?
How quickly can we go live?

What our customer say

VoiceBooker answers guest queries 24/7.

Hotel Sonnenhof, Munich
⭐ ⭐ ⭐ ⭐ ⭐
Room bookings are automatic.

Hotel Am See, Berlin
⭐ ⭐ ⭐ ⭐ ⭐
Reception team is relieved.

Hotel Königshof, Hamburg
⭐ ⭐ ⭐ ⭐ ⭐