AI phone assistant for retail: Customer service around the clock

AI phone assistants in retail handle orders, product inquiries, and appointment bookings 24/7.
They relieve sales staff, improve accessibility, and provide fast, automated responses.
Additionally, they can inform customers about current promotions, new products, or updates to return and warranty policies.

A typical call, as an example

Sample conversation · The actions available depend on your setup.

Checking stock at a store

  1. VoiceBooker AI

    Hello, you’ve reached Elbmarkt Department Store. I can help with orders, products and stores.

  2. Caller

    Hello, do you have the Model X hiking boots in size 42 at the central store?

  3. VoiceBooker AI

    I’ll check the stock. Would you like me to hold them if they’re available? May I have your name as well?

  4. Caller

    Yes, until this evening, please. My name is Anna Weber.

  5. VoiceBooker AI

    The store inventory shows the hiking shoes in size 42 are in stock. Shall I hold them for you until this evening?

  6. Caller

    Yes, until this evening, please.

  7. VoiceBooker AI

    The pair is reserved for you until this evening in the Mitte store’s point-of-sale system.

Benefits for your shop

️ 24/7 Customer Service
Voicebots answer questions about products, availability, and store hours any time.
Order Tracking by Phone
Customers can easily check their delivery status via voice.
Automated Returns
Voicebots assist with return processes and provide clear instructions.
️ Multilingual Support
Perfect for international customers – the voicebot speaks multiple languages.
Relieves Support Teams
Bots handle standard requests so staff can focus on complex cases.
Upselling & Recommendations
Voicebots suggest relevant products during conversations automatically.

All incoming calls and requests at a glance

The dashboard allows you to view and easily track all recorded requests.
Dashboard to track incoming tasks and inquiries

Integrates with all major industry software

Connect the Voice Assistant with leading software products in your industry.

  • Shopify POS logoShopify POS
  • Shopware logoShopware
  • JTL logoJTL
  • plentymarkets logoplentymarkets
  • SAP Retail logoSAP Retail
  • Lightspeed logoLightspeed

Integration depends on the available APIs and interfaces as well as the setup used. Integration depth and capabilities may vary by software provider.

ROI calculator for retail
Compare store team time against an AI phone assistant for product questions, stock checks, and callbacks.
We assume roughly {minutes} minutes per call.
Retail savings
280 €
Annual savings
3,360 €
Estimated ROI
2.7x
Product calls
save staff time on availability and pricing questions
Click and collect
automate pickup status calls and callbacks
Upselling
use freed-up time to focus on in-store sales

Setup your AI voice assistant

Configure the AI ​​phone assistant within 5 minutes without any programming knowledge.


Name, voice and greeting

First, give your agent a 😀 name, choose from hundreds of 🗣️ voices and set a 👋 greeting.

Knowledge base
Define requests and tasks
Assign a phone number

Questions about AI phone assistance for retail

Can it answer product and order questions before customers abandon the call?

Yes. It can handle standard questions about products, availability, and order status so customers get answers fast instead of hanging up.

Can it help with returns and delivery issues?
Does it work for both online and store customers?
Can it support multilingual shoppers?
How fast can it be set up?

What our customer say

VoiceBooker answers customer queries immediately.

Klein Fashion, Hamburg
⭐ ⭐ ⭐ ⭐ ⭐
Orders processed automatically.

Müller Electronics, Berlin
⭐ ⭐ ⭐ ⭐ ⭐
Team can focus on consulting.

Meier Bookstore, Cologne
⭐ ⭐ ⭐ ⭐ ⭐